Terms & Conditions

Your acceptance and acknowledgement of this Privacy Policy (“Policy”) is a legal agreement between you (“End User, your, or you”) and Diacoustic Labs Private Limited (COMPANY, US, OUR OR WE). This Policy governs how we collect, use, disclose, and protect information in relation to the Headfone Meet mobile application (“App”) and associated websites, products, and services (collectively, the “Headfone Meet Platform”).

Scope & Consent

By using the Headfone Meet Platform, you consent to the practices described in this Policy. If you do not agree, please do not access or use the Platform. We may update this Policy from time to time; continued use after an update constitutes acceptance of the revised Policy.

Information We Collect

• Account & Profile Information: Name, email, phone number, age, gender, photo (optional), and other details you provide when creating or updating your profile.
• Booking & Usage Data: Services viewed, sessions booked, session timestamps, in-app actions, interaction logs, referral source, and feature usage statistics.
• Communications: Messages you send to support, feedback and survey responses, and notifications preferences.
• Payment Information: Subscription status and transaction identifiers processed via secure third-party payment gateways. We do not store full card details on our servers.
• Device & Technical Data: Device model, OS version, app version, IP address, language, and coarse location if you grant permission.
• Cookies & Similar Technologies (on web): Cookies, local storage, and SDKs for authentication, preferences, analytics, and fraud prevention.

How We Use Information

• Provide, operate, and improve the Platform and its features.
• Enable discovery of services, booking of sessions, and management of your appointments.
• Personalize content and recommendations relevant to dating & relationship coaching.
• Process payments, manage subscriptions, and provide receipts.
• Communicate with you about updates, security alerts, support, and promotional messages (you can opt out of marketing communications).
• Monitor, prevent, and detect fraud, abuse, or violations of our Terms; comply with legal obligations.

Legal Bases

We process your information with your consent, to perform a contract with you (providing the services you request), to comply with legal obligations, and for our legitimate interests such as securing and improving the Platform.

Sharing & Disclosure

• Coaches/Experts: Limited profile and booking details may be shared with coaches to deliver services you request.
• Service Providers: Hosting, analytics, payment, notification, and customer support partners who process data on our behalf under appropriate safeguards.
• Compliance & Safety: Where required by applicable law, lawful request, or to protect the rights, property, or safety of users, the public, or the Company.

We do not sell your personal information.

Your Choices & Rights

• Access & Update: You can review and edit certain profile information within the App.
• Delete: You may request deletion of your account and associated personal data, subject to legal retention requirements.
• Communications: You can opt out of non-essential marketing communications via in-app settings or the unsubscribe link in emails.
• Permissions: You can control device permissions (e.g., location, notifications) in your device settings.

Data Retention

We retain personal information for as long as necessary to provide the services and fulfill the purposes outlined in this Policy, including legal, accounting, or reporting obligations. When no longer needed, we take steps to securely delete or anonymize the data.

Security

We implement reasonable technical and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Platform is intended for users who are 18 years of age or older. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links & Integrations

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. Please review their policies for more information.

Refund & Cancellation

Refunds: We will provide a refund only if your subscription is not activated or in the case of duplicate payments. Please allow 7–10 business days for the refund to reflect in your account.

Cancellation: Once a subscription is purchased, it cannot be cancelled. You may cancel auto-renewal at any time, and you will continue to have access to premium features until the end of your subscription period.

User Conduct

You agree not to upload or share content that is unlawful, harmful, harassing, defamatory, obscene, invasive of privacy, infringing of intellectual property rights, impersonates another person, contains malware, or threatens the sovereignty or security of India or public order. Violations may result in account suspension or termination.

Grievance Redressal & Contact

Customer Support

You can contact our customer service team at team@headfone.co.in with your queries / complaints.

Grievance Officer

We have a Grievance Officer to address your concerns regarding privacy and Platform usage. We will resolve issues raised by you within 30 (thirty) days from receiving them. You can write to our Grievance Officer Pratham Khandelwal at pratham@headfone.co.in.

Mailing Address

Governing Law & Disputes

This Policy is governed by the laws, rules, and regulations of India. The courts at Bengaluru (Bangalore) shall have exclusive jurisdiction over any disputes arising in relation to this Policy or your use of the Headfone Meet Platform.

Changes to This Policy

We may update this Policy periodically. We will notify you of material changes through the App, email, or other appropriate means. Please review this Policy regularly for updates.